Striking the right balance of sales and service

A good sales professional not only finds new win-win opportunities to sell additional products or services to meet the customer’s evolving needs, but also takes personal accountability as the “go to” point of reference for all issues  relating to ordering and delivery of the customer’s requirements. The balance depends on the nature of your product or service, […]

Selling skills for a changing market

With greater demands now being placed on salespeople, the need for improved selling skills has never been higher. Typically, as organisations look for ways to remain commercially competitive, many try to strip costs out of their business. Overheads are usually the first place they start, and unfortunately, the inclusion of selling costs within this category […]